This Privacy Policy sets out how xe88 collects, uses, stores, shares, and protects the personal information of players and visitors on the xe88 platform at xe88.lat. xe88 takes your privacy seriously — this document explains exactly what we do with your data and what rights you hold over it.
Scope: This Privacy Policy applies to all users of xe88.lat, including registered account holders, visitors browsing the Platform without an account, and any individual whose personal data is processed by xe88 in connection with the services we provide. By using xe88, you acknowledge that you have read and understood this Policy.
xe88 ("we", "us", "our") is the operator of the online gaming platform accessible at xe88.lat ("Platform"). We are committed to protecting the privacy and personal data of every person who uses the xe88 Platform, whether from Kuala Lumpur, Penang, Johor Bahru, or elsewhere in Malaysia.
This Privacy Policy ("Policy") describes how xe88 handles personal information in connection with the operation of its Platform, including account registration, the xe88 Login process, deposits and withdrawals, gameplay, customer support interactions, and promotional communications. It is intended to comply with applicable data protection legislation and reflects our genuine commitment to responsible data handling — not merely a compliance exercise.
This Policy should be read together with xe88's Terms and Conditions and Responsible Gaming Policy. Defined terms used but not defined herein carry the meanings given to them in xe88's Terms and Conditions.
xe88 collects personal data that you actively provide when you interact with the Platform. This includes information provided at the point of registration, through the xe88 Login process, during identity verification (KYC), when making deposits or withdrawal requests, and when contacting customer support.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender, identity document number | Registration, KYC verification |
| Contact Data | Email address, Malaysian mobile number, residential address | Registration, verification |
| Account Data | Username, hashed password, account preferences, security settings | xe88 Login, account settings |
| Financial Data | Payment method details (Touch n Go, Boost, Maybank, CIMB, Public Bank), transaction history, wallet balance | Deposits, withdrawals |
| Verification Data | Copies of government-issued ID, proof of address documents | KYC/AML verification |
| Support Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
When you access the xe88 Platform — including during the xe88 Login process and during gameplay — certain technical information is collected automatically by our systems:
xe88 uses personal data only for legitimate purposes connected to the operation of the Platform and the delivery of services to users. We do not sell personal data to third parties for marketing purposes. Specific uses include:
xe88 processes personal data on the following legal bases:
xe88 shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include game software providers, payment processors (including the operators of Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank integrations), identity verification services, fraud detection providers, cloud hosting infrastructure providers, and customer support platform vendors.
All third-party service providers engaged by xe88 are contractually bound to process personal data only on xe88's instructions, to maintain appropriate security standards, and not to use the data for their own independent purposes.
xe88 may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by law, court order, or in response to a lawful request. xe88 will, where legally permissible, notify affected users of such disclosures.
In the event of a merger, acquisition, or sale of all or part of xe88's business, personal data held by xe88 may be transferred to the acquiring entity. Affected users will be notified prior to any such transfer where practicable, and the acquirer will be bound by the terms of this Policy or a successor policy that provides equivalent protections.
xe88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Any sharing of data with third parties is strictly limited to the purposes described in this Policy.
The xe88 Platform uses cookies and similar tracking technologies (including local storage and session identifiers) to operate the Platform, maintain your xe88 Login session, remember your preferences, and analyse how the Platform is used.
You may manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the xe88 Login process and other core Platform functions from working correctly.
xe88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with xe88's data disposal procedures.
xe88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These include:
Important: While xe88 takes extensive precautions to protect your data, no internet-based system is 100% secure. You also play a role in keeping your xe88 account safe — use a strong, unique password, do not share your xe88 Login credentials with anyone, and contact xe88 support immediately if you suspect unauthorised access to your account.
Subject to applicable law, xe88 account holders and individuals whose personal data is processed by xe88 have the following rights:
To exercise any of these rights, contact xe88 customer support via live chat or email. xe88 will respond to valid requests within a reasonable timeframe, and in any event within 30 days. Identity verification may be required before certain requests are processed.
The xe88 Platform is strictly for individuals aged 21 years and above. xe88 does not knowingly collect or process personal data from anyone under the age of 21. Age verification is conducted as part of the xe88 registration and KYC process. If xe88 discovers that personal data has been collected from a person under 21, that account will be immediately closed, any funds returned, and the personal data securely deleted.
If you are a parent or guardian and believe that a minor in your care has created an xe88 account or provided their personal data to xe88, please contact xe88 support immediately via live chat or email so we can investigate and take appropriate action.
xe88 operates primarily for the Malaysia market, and the majority of personal data processing occurs within Malaysia or in jurisdictions with equivalent data protection standards. Where personal data is transferred outside of Malaysia — for example, to cloud infrastructure providers or international game software vendors — xe88 ensures that appropriate safeguards are in place, including contractual data protection clauses equivalent to those required under applicable Malaysian law.
By using the xe88 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Malaysia in the circumstances described above. xe88 takes reasonable steps to ensure that such transfers are conducted securely and in accordance with this Policy.
xe88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the features and services offered on the Platform. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.
Where changes are material — meaning they affect your rights or the way xe88 uses your personal data in a significant way — xe88 will notify registered account holders by email to the address on record and/or by displaying a prominent notice on the Platform prior to the changes taking effect. Your continued use of the xe88 Platform after such notification constitutes your acceptance of the revised Policy.
If you have questions about this Privacy Policy, wish to exercise a data rights request, or have a complaint about the way xe88 has handled your personal data, please contact the xe88 support team. The email address below is displayed as plain text only and is not a clickable link.
xe88 will acknowledge privacy-related complaints within 5 business days and aim to resolve them within 30 days. If you are not satisfied with xe88's response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Every connection to xe88 — including the xe88 Login page and all transactions — is secured with 256-bit SSL. Your data never travels in plaintext across the internet.
xe88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. Full stop. Your data is used only to deliver the xe88 service to you.
xe88 stores your password as a one-way cryptographic hash — we cannot read it, and neither can anyone who accesses our database. Only you know your xe88 Login password.
Access, rectification, erasure, portability, objection, and withdrawal of consent — all available to xe88 users on request. Contact support and we'll process your request within 30 days.
xe88 retains data only as long as required — by law or by service necessity. When the retention period expires, data is securely deleted or anonymised. No indefinite storage.
xe88 does not knowingly collect data from anyone under 21. Age is verified during registration. If a minor's data is identified, it is deleted immediately and the account closed.
xe88 is built on trust. Your data is protected, your games are fair, and your payments are in MYR. 3,500+ games waiting — slots, live casino, sportsbook, lottery, and poker. 21+ only.